Frequently Asked Questions_________________________

1.) What is a Virtual Assistant?

A Virtual Assistant is an independant professional who works from their own office providing professional support services to their clients in their area of expertise. 

 2.) What are the benefits of partnering with a Virtual Assistant?

Virtual Assistants represent a hugely convenient and cost-effective alternative to employees whose administrative workload isn´t large enough to justify the expense of hiring a full-time employer.

Outsourcing tasks you cannot or don´t like to perform allows you to: 

 - Maximize the cost-benefit relationship, paying only for the services you   need and the real time dedicated to the project.

- Save money related to labor expenses, equipment and office space.

- Reduce or eliminate the responsibility of having a full time employee.

- Release hours dedicated to administrative tasks to perform other activities that will help you grow your business.

3.) Who should partner with a Virtual Assistant?

Any person or company who needs assistance in administrative tasks, a    specific project or has an extra burden of work can greatly benefit from the services of a VA as you only hire one when you need it.

 - Self employed entrepreneurs, executives, or frequent business travellers (lawyers, journalists, authors, doctors, etc…)

- Import/Export business men.

 - Foreign companies who need a local contact in Argentina to develop their business.

 - Web site owners or small business owners who operate through Internet.

 - Small business owners whose administrative workload isn´t large enough to justify the expense of hiring a full-time employer.

4.) How do I know I can trust someone enough to give them access     to  my personal information?      

You naturally want to find a Virtual Assistant you can work with well, you want your work cared for by the person you intentionally chose to handle it.

In making initial contact, listen for the cues that tell you she or he is someone you can rely on and form an excellent business relationship with. It is not advised to hand over vital, secure personal or business information right off. However, keep in mind Virtual Assistance is an ongoing, collaborative relationship. As you continue to work together, you build upon that initial trust. If, at some point in the relationship, it makes sense to give your Virtual Assistant access to that information to work on your behalf, that's something you can decide then. At the beginning of the relationship, there will need to be a minimum level of trust extended.

     5.) How do I get billed?     

We offer three options depending on the needs of each client: 

Rates per hour of services - With this plan you use as many or as little as you need. The hourly plan is a flexible option for clients who are not really sure how much time they will need on a monthly basis.

Rates per project - The rate depends on the nature of the specific project that are adjusted to the volume and frequency of work.

Retainer rates - Retainer fees are used when permanent assistance is required for certain periodical jobs. Fee is estimated based on the monthly hours required to perform the jobs at a lower hour rate. The advantage of a retainer is that you are guaranteed the agreed monthly hours. Hours must be used within the month they were purchased for.

    6.) How does the remote assistance work?    

Communication with a VA can be as fluid as if working with an assistant side by side. You can contact us any time by:

 E-mail, instant messengers, telephone, internet voice services (Skype)

    7.) What method payments do I have available?    

We accept major credit cards through our online payment vendors, Dinero Mail and PayPal.

Payments can be done by:

We accept major credit cards through our online payment vendors Paypal and DineroMail.

Please contact us to discuss your specific requirements and  obtain a detailed quote.